Return Policy (Effective 03-20-2009)

Our primary goal has always been to make sure that your swimwear shopping experience is fun, easy and pleasant. We believe in fast and friendly customer service, which is one of many reasons we have been so successful.  We want to help you select the right swimwear garments. Please do not hesitate to contact us with any questions or concerns. We deal with our customers on a one to one basis and we are always trying our best to help with our customers' needs. We are always ready to serve you. In order to be able to keep offering our customers the finest quality swimwear fashions, at greatly reduced prices, our Refund Policy Guidelines are set up to be able to maintain our highest standards of customer service and low prices.

Return and Exchange Policy

All garments unless otherwise stated in our return and exchange policy, may be returned for either a refund or an exchange, within 7 days from the date that the merchandise was delivered to you.  You must notify us by email within 7 days of receiving your order if you wish to return merchandise for a refund or an exchange as stated in our return and exchange policy. ( For Holiday purchases that are shipped to you between December 1st and December 21st. you will have until December 28th to contact us by email if you wish to return merchandise for a refund or an exchange).

How to even exchange an item of the same price: (1) Email us the name and address on your order. (2) Indicate in your email the merchandise you are returning and a short reason for the return.  (3) Give us the style number, color and size of the item you would like in exchange (4) Go to our shipping page and pay the $15 return ground shipping and handling charge, or you may select Express or Overnight shipping, for International orders the $49 return shipping and processing charge. (5) A Pre-Filled exchange form will be emailed to you to print out, enclose in your returning package and mail to the factory address on the exchange form. (6) You must also enclose the original packaging slip you received with your order. (7) Upon receiving your merchandise return, as long as the item you are returning is in the same condition as described in our return and exchange policy, the factory will ship the exchange merchandise to you. (8) If the condition of the item you return does not conform to our return and exchange guidelines, the merchandise return will be shipped back to you at your expense.

How to exchange an item of greater price: (1) Email us the name and address on your order. (2) Indicate in your email the merchandise you are returning and a short reason for the return.  (3) Place a new order online for the item you would like in exchange and select Ground, Express, Overnight or International shipping and processing. (4) A Pre-Filled exchange form will be emailed to you to print out, enclose in your returning package and mail to the factory address on the exchange form. (5) You must also enclose the original packaging slip you received with your order. (6) Upon receiving your merchandise return, as long as the item you are returning is in the same condition as described in our return and exchange policy, the factory will ship the exchange merchandise to you. (7) Upon receiving your merchandise return, a refund for the purchase price of the merchandise return will be issued, less any shipping and handling charges you may have paid. (8) If you received free shipping with your merchandise return order a $12 ground shipping and handling charge will be deducted from your refund amount. (9) If the condition of the item you return does not conform to our return and exchange guidelines, the merchandise return will be shipped back to you at your expense.

Please note that when you exchange an item, the factory will only exchange an item for equal or greater merchandise value.

How to return a refundable item: (1) Email us the name and address on your order. (2) Indicate in your email the merchandise you are returning and a short reason for the return.  (3) A Return Authorization Number (RAN), the address to return your merchandise and a Merchandise Return Form will be emailed to you. (4) Upon receiving your returned merchandise, a refund in the amount you paid for the returned merchandise, less shipping and handling charges, and less a 25% restocking fee, will be refunded. If you received free shipping with your purchase a $12 shipping and handling charge will be deducted from your refund amount. (5) If the condition of the item you return does not conform to our return and exchange guidelines, the merchandise return will be shipped back to you at your expense.

Return and Exchange Policy Guidelines

o        Returned merchandise must be in New, Unwashed and Unused Condition, and in the same original packaging. Merchandise must have all original tags and nylon fastener attachments attached to it, and tags must be un-altered, and not disconnected cut or damaged. We are able to tell when tags have been reattached with your own pricing gun. Once the tags are removed, the merchandise is yours. No exceptions. We will Not Accept Returns of merchandise with obvious signs of use, smells of body odor,  perfume, or any other foreign odors or if the merchandise is damaged while in your possession.  All garments are thoroughly inspected before leaving the factory to make sure that your garment is not damaged when you receive it.

o        BIKINIS, SWIMSUIT TOPS, SWIMSUIT BOTTOMS, ONE PIECE AND TWO PIECE SWIMSUITS, are returnable for an exchange only. THONG BIKINI BOTTOMS, TONGA BIKINI BOTTOMS and G STRING BIKINI BOTTOMS, NON COVERAGE BOTTOMS and CLEARANCE ITEMS and SPECIAL ORDER ITEMS, due to Health Regulations and to protect the consumer, and because they may have been tried on, worn, soiled or removed from their package are final sales. If a bikini or swimsuit item is received incorrectly or has a manufacturing defect upon receiving your order you will receive the option to exchange only. No refunds will be issued. If an exact replacement is not available, you may select a similar item of equal value.  Unauthorized returns will be refused and returned to you. A ground shipping and handling charge of $15  will be applied to your account to ship your return package back to you, or a $29 return shipping and handling charge for orders outside of the Contiguous United States, or a $49 return shipping and handling charge for International orders.

o    Shipping charges for returns will be at the customer's expense.

• We will not be responsible if the merchandise you ship back to us is lost in the mail. We strongly recommend that you use certified or insured mail, with a tracking number or delivery confirmation, as we cannot be responsible for items lost in the mail.
• If we ship a package to you  and it comes back to us either as "Refused" or as "Undeliverable" due to a bad shipping address that was provided by the customer, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a 25% restocking fee will be incurred for each item you have ordered. Also, if you received free shipping with your purchase a $12 shipping and handling charge will apply.  Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please go to our shipping section of our website and pay for the shipping charge to re-ship your package. Once you have completed your shipping payment, we will re-ship your merchandise back to you.
• Due to the delicate makeup of swimwear products, please return these items in a protective box to insure a refund or an exchange. If we receive your returned merchandise in a damaged state due to bad packaging or due to the fault of your carrier, then you will need to collect damages from the carrier in question, assuming you shipped the package to us insured. We will not be able to issue a refund in this situation.
• We will not be held responsible under any circumstances for delays in delivery of your purchased merchandise and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government. 
• All authorized returns that meet our Return and Exchange Policy set forth above will result in a refund or an exchange to the credit card used in the original purchase.