Return & Exchange Questions

All garments unless otherwise indicated, may be returned for a refund, within 7 days from the date that the merchandise was delivered to you.  You must notify us by e-mail within 7 days of receiving your order if you wish to return merchandise for a refund. ( The only exception to this rule, is for Holiday Purchases that are delivered to you between December 1st and December 21st. In this case you will have until December 28th to contact us by email if you wish to return merchandise for a refund. We will then email  you a Return Authorization Number (RAN), which is mandatory for all returns, and also furnish you with our "Return Shipping Address".

Please, when sending us an email, indicate:

o        The full name that was used to purchase the  merchandise you are returning.

o        The shipping address that we shipped the merchandise to.

o        Your email address.

o        Indicate to us the merchandise that you are returning and a short reason for the return. 

After we email you your Return Authorization Number (RAN) and our "Return Shipping Address", please click on this link ( Merchandise Return Form ).

o        First print out the form.

o        Then fill out the form completely.

o        Then mail it back with the merchandise you are returning, to the "Return Shipping Address" that we furnished you with.

Refund Policy Guidelines

o        Returned merchandise must be in New, Unwashed and Unused Condition, and in the same original packaging (if any). Merchandise must have all original tags and nylon fastener attachments attached to it, and tags must be un-altered, and not disconnected cut or damaged. We are able to tell when tags have been reattached with your own pricing gun. Once the tags are removed, the merchandise is yours. No exceptions. We will Not Accept Returns of merchandise with obvious signs of use, smells of body odor or perfume, or if the merchandise is damaged while in your possession.  All garments are thoroughly inspected before leaving the warehouse to make sure that your garment is not damaged when you receive it.

o        ALL BIKINIS, THONG BIKINIS, TONGA BIKINIS, G STRING BIKINIS, ONE PIECE AND TWO PIECE SWIMSUITS, are not returnable for a refund, due to the the Health Regulations set forth by The Department of Health in order to protect the consumer, and because they may have been tried on, worn, soiled or removed from their package if any.  We will only accept returns on BIKINIS, THONG & TONGA BIKINIS, G STRING BIKINIS, ONE PIECE OR TWO PIECE SWIMSUITS, only if the product is received incorrectly or has a manufacturing defect upon receiving your order and the bikini or swimsuit was not tried on and the above terms and conditions apply. In this case you will receive an exchange. No credits or refunds will be issued. If an exact replacement is not available, a similar item of equal value will be substituted.  A thorough biological test is given to your returned items before any refund or exchange is issued. If after our  thorough inspection, we determine that your returned items were worn, we will give you the option of having the garment shipped back to you at your expense or if you decline, we will have to discard the merchandise and no refund or exchange will be issued. If you elect to pay for shipping back to you, then please go to our shipping section of our website and pay for the shipping charge to ship the package back to you. Once you have completed your shipping payment, we will re-ship your merchandise back to you.

o       We will refuse unauthorized returns. Bikini Sunshine will refuse your returned package, and returned to you at your expense, if you do not email us within 7 days of receiving your order for a Return Authorization Number (RAN) and for the correct "Return Shipping Address" that we will furnish you with via email. In order for us to accept the package, the correct Return Authorization Number  (RAN) must be legible on the front of the package, and you must have a postmarked date on your package that is within 7 days from when we issue you a Return Authorization Number (RAN) and "Return Shipping Address" .

o    Shipping charges for returns will be at the customer's expense, unless we have shipped the wrong item to you in error.

• Bikini Sunshine will not be responsible if the merchandise you ship back to us is lost in the mail. We strongly recommend that you use certified or insured mail, with a tracking number or delivery confirmation, as we cannot be responsible for items lost in the mail.
• If we ship a package to you  and it comes back to us either as "Refused" or as "Undeliverable" due to a bad shipping address that was provided by the customer, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a 25% restocking fee will be incurred for each item you have ordered. Also, if you received free shipping with your purchase a $12 shipping and handling charge will apply.  Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please go to our shipping section of our website and pay for the shipping charge to re-ship your package. Once you have completed your shipping payment, we will re-ship your merchandise back to you.
• Due to the delicate makeup of swimwear products, please return these items in a protective box to insure a refund. If we receive your returned merchandise in a damaged state due to bad packaging or due to the fault of your carrier, then you will need to collect damages from the carrier in question, assuming you shipped the package to us insured. We will not be able to issue a refund in this situation.
• Bikini Sunshine will not be held responsible under any circumstances for delays in delivery of your purchased merchandise and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government. 
• All authorized returns that meet Bikini Sunshine's Refund Policy set forth above will result in a refund to the credit card used for the original purchase.

All garments unless otherwise indicated, may be returned for an exchange, within 7 days from the date that the merchandise was delivered to you.  You must notify us by e-mail within 7 days of receiving your order if you wish to return merchandise for an exchange. ( The only exception to this rule, is for Holiday Purchases that are delivered to you between December 1st and December 21st. In this case you will have until December 28th to contact us by email if you wish to return merchandise for an exchange. For an exchange to take place, you will first need to re-order your new items the same way you placed your first order with us. Once you submit your new order to us, we will ship your order out to you and also furnish you with a Return Authorization Number (RAN) via email as well as our "Return Shipping Address", this is mandatory for all exchanges.

Please, when sending us an email, indicate:

o        The full name that was used to purchase the  merchandise you are returning.

o        The shipping address that we shipped the merchandise to.

o        Your email address.

o        Indicate to us the merchandise that you are returning and a short reason for the return. 

After we email you your Return Authorization Number (RAN) and our "Return Shipping Address", please click on this link ( Merchandise Return Form ).

o        First print out the form.

o        Then fill out the form completely.

o        Then mail it back with the merchandise you are returning, to the "Return Shipping Address" that we furnished you with.

Exchange Policy Guidelines

o        Returned merchandise must be in New, Unwashed and Unused Condition, and in the same original packaging (if any). Merchandise must have all original tags and nylon fastener attachments attached to it, and tags must be un-altered, and not disconnected cut or damaged. We are able to tell when tags have been reattached with your own pricing gun. Once the tags are removed, the merchandise is yours. No exceptions. We will Not Accept Returns of merchandise with obvious signs of use, smells of body odor or perfume, or if the merchandise is damaged while in your possession.  All garments are thoroughly inspected before leaving the warehouse to make sure that your garment is not damaged when you receive it.

o        ALL BIKINIS, THONG BIKINIS, TONGA BIKINIS, G STRING BIKINIS, ONE PIECE AND TWO PIECE SWIMSUITS, are not returnable for an exchange, due to the Health Regulations set forth by The Department of Health in order to protect the consumer, and because they may have been tried on, worn, soiled or removed from their package if any.  We will only accept returns on BIKINIS, THONG & TONGA BIKINIS, G STRING BIKINIS, ONE PIECE OR TWO PIECE SWIMSUITS, only if the product is received incorrectly or has a manufacturing defect upon receiving your order, and the bikini or swimsuit was not tried on and the above terms and conditions apply. In this case you will receive an exchange. No credits or refunds will be issued. If an exact replacement is not available, a similar item of equal value will be substituted. A thorough biological test is given to your returned items before any exchange is issued. If after our thorough inspection, we determine that your returned items were worn, we will give you the option of having the garment shipped back to you at your expense or if you decline, we will have to discard the merchandise and no exchange will be issued. If you elect to pay for shipping back to you, then please go to our shipping section of our website and pay for the shipping charge to ship the package back to you. Once you have completed your shipping payment, we will re-ship your merchandise back to you.

o       We will refuse unauthorized returns. Bikini Sunshine will refuse your returned package, and returned to you at your expense, if you do not email us within 7 days of receiving your order for a Return Authorization Number (RAN) and for the correct "Return Shipping Address" that we will furnish you with via email. In order for us to accept the package, the correct Return Authorization Number  (RAN) must be legible on the front of the package, and you must have a postmarked date on your package that is within 7 days from when we issue you a Return Authorization Number (RAN) and "Return Shipping Address" .

o    Shipping charges for returns will be at the customer's expense, unless we have shipped the wrong item to you in error.

• Bikini Sunshine will not be responsible if the merchandise you ship back to us is lost in the mail. We strongly recommend that you use certified or insured mail, with a tracking number or delivery confirmation, as we cannot be responsible for items lost in the mail.
• If we ship a package to you  and it comes back to us either as "Refused" or as "Undeliverable" due to a bad shipping address that was provided by the customer, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a 25% restocking fee will be incurred for each item you have ordered. Also, if you received free shipping with your purchase a $12 shipping and handling charge will apply.  Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please go to our shipping section of our website and pay for the shipping charge to re-ship your package. Once you have completed your shipping payment, we will re-ship your merchandise back to you.
• Due to the delicate makeup of swimwear products, please return these items in a protective box to insure an exchange. If we receive your returned merchandise in a damaged state due to bad packaging or due to the fault of your carrier, then you will need to collect damages from the carrier in question, assuming you shipped the package to us insured. We will not be able to issue an exchange in this situation.
• Bikini Sunshine will not be held responsible under any circumstances for delays in delivery of your purchased merchandise and any associated damages, due to delays in carrier delivery, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, floods, fire, civil disobedience, lockouts, strikes, freight embargoes and acts of federal, state or local government. 
• All authorized returns that meet Bikini Sunshine's Exchange Policy set forth above will result in an exchange.

All garments unless otherwise indicated, may be returned for a refund or an exchange, within 7 days from the date that the merchandise was delivered to you.  You must notify us by e-mail within 7 days of receiving your order if you wish to return merchandise for a refund or an exchange. ( The only exception to this rule, is for Holiday Purchases that are delivered to you between December 1st and December 21st. In this case you will have until December 28th to contact us by email if you wish to return merchandise for a refund or an exchange. We will then email  you a Return Authorization Number (RAN), which is mandatory for all returns, and also furnish you with our "Return Shipping Address".

Please, when sending us an email, indicate:

o        The full name that was used to purchase the  merchandise you are returning.

o        The shipping address that we shipped the merchandise to.

o        Your email address.

o        Indicate to us the merchandise that you are returning and a short reason for the return. 

After we email you your Return Authorization Number (RAN) and our "Return Shipping Address", please click on this link ( Merchandise Return Form ).

o        First print out the form.

o        Then fill out the form completely.

o        Then mail it back with the merchandise you are returning, to the "Return Shipping Address" that we furnished you with.

ALL BIKINIS, THONG BIKINIS, TONGA BIKINIS, G STRING BIKINIS, ONE PIECE AND TWO PIECE SWIMSUITS, are not returnable for an exchange or a refund, due to the Health Regulations set forth by The Department of Health in order to protect the consumer, and because they may have been tried on, worn, soiled or removed from their package if any.  If a garment does not conform to the terms and conditions that govern the refund and exchange policies set forth above, then these garments will not be returnable.