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Ordering Questions |
What
payment terms can I use to pay for my
order?
You may pay for your order by credit
card, by debit card, or electronic
check. Bikini Sunshine accepts Visa,
Master Card, American Express and
Discover Card. Please note that we do
not accept personal checks as a means of
payment. When paying by electronic check
the funds must completely clear our bank
account before your purchase order can
begin to be processed.
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Is
my credit card information secure?
Yes. Your credit card and
confidential
information is very secure when you make
a purchase using a credit card. Your
information is
automatically encrypted in transit using
the Secure Sockets Layer protocol (SSL)
which has an encryption key length of
128-bits, the highest level commercially
available. Before you even register or
log in, the server will check that
you're using an approved browser - one
that uses SSL 3.0 or higher. Your
confidential information resides on a
server that is heavily guarded both
physically and electronically. The
server sits behind an electronic
firewall and is not directly connected
to the internet, so your private
information is available only to
authorized computers. |
May
I call in my order?
You will need to place your order
through the shopping cart
yourself because of the extra added
security measures that are taken when
placing your order. You will be asked to
choose two different security questions
to answer (such as your city of birth or
your pet's name) This required
information is necessary in order to
process transactions. You will be issued
a new password should you forget or lose
your password. This protects you against
credit card fraud and checking account
fraud. |
What
are your credit card payment policies?
Bikini Sunshine accepts Visa, Master
Card, American Express and Discover
Card. You may pay for your order by
credit card, or by debit card.
In order to
protect all customers against potential
fraud, the information you provide will
be verified. In the course of such
verification, the use of card
authorization and fraud screening
services will be used to verify that the
credit card or debit card information as
well as the address matches the
information you supplied, and
verification that the card has not been
reported as lost or stolen will also be
checked.
An address
is confirmed if the buyer’s credit card
billing address matches his or her
shipping address. (i.e., the
address where you receive your credit
card statement). Although the vast
majority of unconfirmed addresses are
not fraudulent, confirmed addresses is
offered as an additional layer of fraud
protection. Confirmed addresses help
guard against stolen credit cards and
identity theft. |
Can I cancel or
make changes to my order?
You
may request to cancel an order, or to
change an order, without penalty, as
long as your order has not already been
processed, packaged or shipped. Please
email us to make any changes to your
order, within a few hours after you have
placed your order. We typically begin to
process your order within a 3 hour time
frame in order to expedite your purchase
order in a timely manner. Please, always
have all your order information when you
email us, and be clear on the changes you
would like to have done to your purchase
order. We will do our very best to stop
your order at whatever stage it is in,
assuming it has not already been
shipped.
If your purchase order has already been
processed, packaged or shipped, then the
cancellation will be considered as a
merchandise return. Thus, (a) all
restocking fees will apply.
(b)
If your package has already been
shipped, then all shipping charges are
not refundable. (c) If your package has
already been shipped, please read our
Exchange Policy or Refund Policy
sections, pertaining to the terms and
conditions set forth in the return
policy section of our web site.
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What
if an item is out of stock?
If that is the case we will notify you
via email within 1 to 2 business days.
We will give you an estimated date that
your order will be shipped. If upon
receiving an email from Bikini Sunshine
concerning your out of stock item, you
opt to cancel the order for the item
that is out of stock, we will gladly
refund your purchase order for that
item. If we do not receive a reply email
with your decision, we will assume that
you want us to continue processing your
order and ship out your out of stock
item as soon as it becomes available.
Please email us back with a reply email
so that there is no confusion about the
order you have placed. |
What
happens if I request a partial shipment?
If an item is out of stock it will be
manufactured for you in the designers
factory here in the United States within
1 to 2 business days if you selected one
of our Express Shipping choices during
the checkout process. If you select
ground shipping, your item will be
manufactured and shipped within 10
business days. |
How
long will it take to receive my order?
The shipping guidelines set forth below pertain
to orders that are paid for by credit card, the
item (s) you have ordered is in stock in the size
and color you selected, and there are no delays
between email communications between "you" the
customer and "us" the vendor, in the event a
question arises pertaining to your order.
|
Designer |
Approximate Shipping Guideline |
Shipping
Carrier |
|
Ujena Swimwear (Style # UJ) |
Ships within 1 to 2 business days when
you select Express Shipping |
FedEx & USPS |
Domestic
Shipping Choices:
|
Service |
Delivery Time |
Shipping
& Handling Rate (U.S. $) |
|
 |
Ships within 10 business days |
$12 |
|
 |
Within 3 to 4 business days delivery |
$29 |
|
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By the end of the next business day
after the package ships
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$39 |
|
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Saturday Delivery
|
$54 |
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Business
Days are referred to as Monday to
Friday, and exclude all holidays.
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Please keep in mind that during peek
Holiday Seasons like
Christmas,
Valentine's
Day
and Halloween,
Bikini Sunshine as well as Federal
Express (FedEx) and the USPS, experience a heavier
volume of packages to deliver than
usual, and during these periods, it is
advisable to place your purchase orders
as soon as possible, to make sure that
your package is delivered to you on
time.
|
Service |
Country |
Delivery Time |
Shipping
& Handling Rate (U.S. $)
|
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International
|
Other Countries |
Within 4 to 7 business days after
the package ships depending on your
country |
$49 |
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Business
Days are referred to as Monday to
Friday, and exclude all holidays.
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Do
you charge sales tax?
Since Bikini Sunshine is not required to
collect sales tax for sales
made in the State of Delaware, we do not
charge any sales tax on any purchase
orders that are made or delivered in
Delaware or made in Delaware and
delivered to any other location outside
of Delaware. |
How do I check the
status of an order?
There
are two ways to check the status of your
order.
First, if your order is not shipped out
yet, refer to the chart below for the
estimated time it takes to process your
order before it is shipped. The shipping
guidelines set forth below pertain to
orders that are paid for by credit card
and assuming that the item you have
ordered is in stock in the size and
color you selected and there are no
delays between email communications
between "you" the customer and "us" the
vendor, in the event a question arises
pertaining to your order. If your order
has an item that is out of stock, we
will email you within 1 to 2 business
days after you have placed your order,
with a shipping date for your out of
stock item. If you are inquiring about
the status of your order that is still
in the processing stage and not shipped
yet, and is over the shipping guidelines
in the chart below, then by all means
email us at
sales@bikinisunshine.com and we will
update you with your order status.
Please when sending an email, do not
forget to give us the name and address
the order was placed under, and a brief
description as well as the item number
of the product you are inquiring about.
|
Designer |
Approximate Shipping Guideline |
Shipping
Carrier |
|
Ujena Swimwear (Style # UJ) |
Ships within 1 to 2 business days when
you select Express Shipping |
FedEx & USPS |
Secondly, if your order has been
shipped, you will automatically receive
a tracking number by emailed the day
that your order has shipped, after
6:30pm Eastern Standard Time. That is
when FedEx and the USPS upload tracking number
information for the day. Please give the
tracking number that is emailed to you
at least 24 hours for tracking
information to show up on the FedEx
and USPS websites.
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United States Postal Service (USPS)
1.800.222.1811
http://www.usps.com/ |
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Why
must my shipping address be verified?
In order to protect all customers
against potential fraud, the information
you provide will be verified. In the
course of such verification, the use of
card authorization and fraud screening
services, will be used to verify, that
the credit card or debit card
information, as well as the address,
matches the information you supplied,
and verification that the card has not
been reported as lost or stolen will
also be checked.
An address is confirmed if the buyer’s
credit card billing address matches his
or her shipping address.
(i.e., the address where you receive
your credit card statement). Although
the vast majority of unconfirmed
addresses are not fraudulent, confirmed
addresses is offered as an additional
layer of fraud protection. Confirmed
addresses help guard against stolen
credit cards and identity theft.
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Bikini Sunshine
is very excited to be able to offer
you brand name products
like UjENA Designer Swim wear.
We are a premier
boutique in fine quality designer
women’s swimwear. Our
showrooms have an extensive
selection of sexy swim wear,
ranging from the most flirty and
feminine swimwear fashions.
UjENA is a designer
swimwear manufacturer whose
swimsuit lines include,
bikinis, one piece swimsuits,
prints, full coverage
bathing suits, Brazilian,
thong, g-string,
tankini and tonga swim wear.
We carry full
figure and plus size
swimwear products that are
sexy, hot and exciting.
UjENA offers mix and match
swimwear and separates in
halter tops, triangle tops
and underwire tops. UjENA
also manufactures beachwear,
resort wear, cruise wear,
clubwear and booty shorts.
The one piece swimsuit
collection is very popular among
cruise travelers and the
cover-ups, sarongs,
dresses, shirts,
fashion pants, skirts and
activewear are perfect for
your next Caribbean,
Mexican or Hawaiian cruise.
Plan your vacation and order a
bikini and beach wear
cover-up to match. If you're
into night clubs, the clubkini
is the perfect clubwear
fashion item for a night out on the
town. Whether it's bikinis,
swimsuits, one piece
bathing suits, g-strings,
thongs, tankini, or
full coverage bathing suits,
UjENA is the designer
swimwear provider for all your
beachwear needs.
Bikini Sunshine
... where the
sun always shines!
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