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Ordering Questions

What payment terms can I use to pay for my order?

You may pay for your order by credit card, by debit card, or electronic check. Bikini Sunshine accepts Visa, Master Card, American Express and Discover Card. Please note that we do not accept personal checks as a means of payment. When paying by electronic check the funds must completely clear our bank account before your purchase order can begin to be processed.

Do you offer financing?

Yes. Select Bill Me Later during check out.  Apply for more time to pay when you select Bill Me Later during check out

Is my credit card information secure?

Yes. Your credit card and confidential information is very secure when you make a purchase using a credit card. Your information is automatically encrypted in transit using the Secure Sockets Layer protocol (SSL) which has an encryption key length of 128-bits, the highest level commercially available. Before you even register or log in, the server will check that you're using an approved browser - one that uses SSL 3.0 or higher. Your confidential information resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the internet, so your private information is available only to authorized computers.

May I call in my order?

You will need to place your order through the shopping cart yourself  because of the extra added security measures that are taken when placing your order. You will be asked to choose two different security questions to answer (such as your city of birth or your pet's name) This required information is necessary in order to process transactions. You will be issued a new password should you forget or lose your password. This protects you against credit card fraud and checking account fraud.

What are your credit card payment policies?

Bikini Sunshine accepts Visa, Master Card, American Express and Discover Card. You may pay for your order by credit card, or by debit card. In order to protect all customers against potential fraud, the information you provide will be verified. In the course of such verification, the use of card authorization and fraud screening services will be used to verify that the credit card or debit card information as well as the address matches the information you supplied, and verification that the card has not been reported as lost or stolen will also be checked. An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. (i.e., the address where you receive your credit card statement). Although the vast majority of unconfirmed addresses are not fraudulent, confirmed addresses is offered as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft.  

Can I cancel or make changes to my order?

You may request to cancel an order, or to change an order, without penalty, as long as your order has not already been processed, packaged or shipped. Please email us to make any changes to your order, within a few hours after you have placed your order. We typically begin to process your order within a 3 hour time frame in order to expedite your purchase order in a timely manner. Please, always have all your order information when you email us, and be clear on the changes you would like to have done to your purchase order.  We will do our very best to stop your order at whatever stage it is in, assuming it has not already been shipped.

If your purchase order has already been processed, packaged or shipped, then the cancellation will be considered as a merchandise return. Thus, (a) all restocking fees will apply.  (b) If your package has already been shipped, then all shipping charges are not refundable. (c) If your package has already been shipped, please read our Exchange Policy or Refund Policy sections, pertaining to the terms and conditions set forth in the return policy section of our web site.
What if an item is out of stock?

If that is the case we will notify you via email within 1 to 2 business days. We will give you an estimated date that your order will be shipped. If upon receiving an email from Bikini Sunshine concerning your out of stock item, you opt to cancel the order for the item that is out of stock, we will gladly refund your purchase order for that item. If we do not receive a reply email with your decision, we will assume that you want us to continue processing your order and ship out your out of stock item as soon as it becomes available. Please email us back with a reply email so that there is no confusion about the order you have placed.

What happens if I request a partial shipment?

If an item is out of stock it will be manufactured for you in the designers factory here in the United States within 1 to 2 business days if you selected one of our Express Shipping choices during the checkout process. If you select ground shipping, your item will be manufactured and delivered  within 15 business days.

How long will it take to receive my order?

The shipping guidelines set forth below pertain to orders that are paid for by credit card, the item (s) you have ordered is in stock in the size and color you selected, and there are no delays between email communications between "you" the customer and "us" the vendor, in the event a question arises pertaining to your order.

Domestic Shipping Choices:

Service

Delivery Time

Shipping & Handling Rate (U.S. $)

Ground Processing and Delivery

See Shipping Page

Express Processing and Delivery

See Shipping Page

Expedited Processing and Delivery

See Shipping Page

Rush Processing and Delivery

See Shipping Page

Business Days are referred to as Monday to Friday, and exclude all holidays. 

Please keep in mind that during peek Holiday Seasons like Christmas, Valentine's Day and Halloween, Bikini Sunshine as well as Federal Express (FedEx) and the USPS, experience a heavier volume of packages to deliver than usual, and during these periods, it is advisable to place your purchase orders as soon as possible, to make sure that your package is delivered to you on time. 

Service

Country

Delivery Time

Shipping & Handling Rate (U.S. $)

  International

Other Countries

Within 5 to 10 business days delivery

See Shipping Page

Business Days are referred to as Monday to Friday, and exclude all holidays. 

Do you charge sales tax?

Since Bikini Sunshine is not required to collect sales tax for sales made in the State of Delaware, we do not charge any sales tax on any purchase orders that are made or delivered in Delaware or made in Delaware and delivered to any other location outside of Delaware.

How do I check the status of an order?

There are two ways to check the status of your order. First, if your order is not shipped out yet, refer to the chart below for the estimated time it takes to process your order before it is shipped. The shipping guidelines set forth below pertain to orders that are paid for by credit card and assuming that the item you have ordered is in stock in the size and color you selected and there are no delays between email communications between "you" the customer and "us" the vendor, in the event a question arises pertaining to your order. If your order has an item that is out of stock, we will email you within 1 to 2 business days after you have placed your order, with a shipping date for your out of stock item. If you are inquiring about the status of your order that is still in the processing stage and not shipped yet, and is over the shipping guidelines in the chart below, then by all means email us at sales@bikinisunshine.com and we will update you with your order status. Please when sending an email, do not forget to give us the name and address the order was placed under, and a brief description as well as the item number of the product you are inquiring about.

Secondly, if your order has been shipped, you will automatically receive a tracking number by emailed the day that your order has shipped, after 6:30pm Eastern Standard Time. That is when FedEx and the USPS upload tracking number information for the day. Please give the tracking number that is emailed to you at least 24 hours for tracking information to show up on the FedEx  and USPS websites.

Federal Express (FedEx)                    1.800.463.3339                 http://www.fedex.com/

United States Postal Service (USPS)          1.800.222.1811                  http://www.usps.com/

Why must my shipping address be verified?

In order to protect all customers against potential fraud, the information you provide will be verified. In the course of such verification, the use of card authorization and fraud screening services, will be used to verify, that the credit card or debit card information, as well as the address, matches the information you supplied, and verification that the card has not been reported as lost or stolen will also be checked. An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. (i.e., the address where you receive your credit card statement). Although the vast majority of unconfirmed addresses are not fraudulent, confirmed addresses is offered as an additional layer of fraud protection. Confirmed addresses help guard against stolen credit cards and identity theft.   


 

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